top of page
Elite_sc_primary_With-TEXT.png

FAQ'S

IMG_9611.jpeg

Got questions? We’ve got answers! Our FAQs page covers everything you need to know about our coatings, restorations, and services. From application processes to maintenance tips, find the information you're looking for

  • What is glass coating, and how does it work?
    Glass coating is a durable, hydrophobic layer applied to glass surfaces. It repels water, reduces hard water stains, prevents grime build-up, and makes cleaning easier. The coating also provides protection against weathering and environmental damage.
  • How long does the coating last?
    With proper maintenance, our glass coatings can last several years. Environmental factors and cleaning practices may affect longevity.
  • Can the coating be applied to existing scratches?
    The surface should be restored and scratches removed before applying the coating for optimal results. Applying the coating over scratches will not hide or fix them.
  • Does the coating change the appearance of the glass?
    No, the coating is clear and does not alter the appearance of the glass. It enhances clarity and provides a cleaner, more polished look.
  • Can coated glass still get scratched?
    While the coating provides a layer of protection, it is not scratch-proof. Avoid abrasive materials or contact with sharp objects to maintain the surface.
  • How can I tell if the coating is still effective?
    The hydrophobic properties of the coating cause water to bead up and roll off the glass. If you notice water spreading or sticking to the surface, it may be time for a maintenance inspection.
  • Can I use traditional glass cleaners on coated glass?
    It’s best to avoid traditional cleaners that contain harsh chemicals, as they may degrade the coating over time. We recommend using products specifically designed for coated glass or a simple water-detergent solution.
  • Do I need to reapply the coating regularly?
    Our coatings are long-lasting and typically do not require frequent reapplication. However, regular maintenance and proper care will help extend the lifespan of the coating.
  • How do I clean my coated glass after application?
    Use a soft, non-abrasive cloth with water or a mild detergent for regular cleaning. Avoid abrasive materials, harsh chemicals, or acidic cleaners that can damage the coating.
  • How do I make a warranty claim?
    To make a warranty claim, contact us with details about the issue. We’ll arrange an inspection to determine whether the problem falls under warranty coverage.
  • What is covered under the warranty?
    The warranty covers issues such as peeling, flaking, or uneven application of the coating. Damage caused by misuse, improper cleaning, or external factors such as physical impacts is not covered.
  • Do you offer a warranty on your glass coatings?
    Yes, we provide a warranty that covers defects in materials or application. Warranty durations vary depending on the type of coating applied. For full terms and conditions, please contact us.
  • Does scratch removal weaken the glass?
    No, our scratch removal process is designed to restore the surface without compromising the integrity of the glass. However, this is contingent on the severity and location of the scratch.
  • Can scratches on glass be removed?
    It depends on the location and depth of the scratch. Minor scratches can often be polished out, but scratches close to the edge of the glass may not be repairable due to structural risks. Contact us to assess the damage.
  • What types of glass can be coated or restored?
    We work with various glass surfaces, including shower screens, windows, doors, pool fences (with stainless steel fittings), and more. Contact us for a tailored solution for your specific glass needs.
  • What is glass coating, and how does it work?
    Glass coating is a durable, hydrophobic layer applied to glass surfaces. It repels water, reduces hard water stains, prevents grime build-up, and makes cleaning easier. The coating also provides protection against weathering and environmental damage.
  • Do you sand and polish stairs as part of a larger flooring project?
    Absolutely. We can work on stairs as part of a whole-house project or as an independent service.
  • How long does the process take?
    The duration depends on the size and condition of the staircase. On average, sanding and polishing stairs can take 1–3 days.
  • Will sanding create a lot of dust in my home?
    Our advanced sanding equipment is designed to minimise dust, ensuring a clean and safe environment during and after the job.
  • What types of finishes do you offer?
    We offer a variety of finishes, including natural oils, satin, matte, and high-gloss polishes, tailored to your preference and the wood’s characteristics.
  • Do you provide maintenance tips after polishing?
    Yes, we’ll give you advice on how to maintain your stairs, including cleaning techniques and recommended products to keep them looking fresh.
  • Can you match the coating to my existing décor?
    We provide a range of finishes and colours to complement your existing style, whether you prefer a natural, glossy, or matte look.
  • Are the coatings slip-resistant?
    Yes, we offer slip-resistant coatings suitable for high-traffic areas, wet zones, and outdoor applications, ensuring safety without compromising appearance.
  • How long does the coating last on pavers and concrete?
    Our coatings are designed to last several years, depending on usage and environmental conditions. Regular cleaning and maintenance can extend the lifespan of the coating.
  • Can you repair cracks in concrete or tiles before coating?
    Yes, we can repair minor cracks and surface imperfections before applying protective coatings to ensure a smooth and durable finish.
  • What types of surfaces do you restore and coat?
    We specialise in restoring and coating tiles, timber floors, concrete surfaces, and outdoor pavers. Whether it’s residential, commercial, or outdoor, we can bring a range of surfaces back to life.
  • Can you work on commercial stainless steel installations?
    Absolutely. We have experience with both residential and commercial projects, including office/office lobby including elevators, restaurants, cafés, and industrial kitchens.
  • Are your coatings food-safe?
    Yes, the coatings we use are food-safe and suitable for use on stainless steel in kitchens and food preparation areas.
  • How do you protect stainless steel from future damage?
    We apply high-quality, invisible coatings that protect against rust, fingerprints, and corrosion, making the surface easier to clean and maintain.
  • Can you remove rust or stains from stainless steel?
    Yes, we specialise in removing rust, discolouration, and other blemishes from stainless steel surfaces before applying a protective coating.
  • What types of stainless steel surfaces can you restore?
    We restore and coat stainless steel surfaces in kitchens (fridges and other appliances), bathrooms, and outdoor areas, including splashbacks, sinks, balustrades and even stainless steel fixtures/fittings/railings on boats! We also do commercial equipment such as elevators, cabinets/draws, walls etc.
  • Is your service suitable for both residential and commercial installations?
    Yes, we cater to both homeowners and businesses with solar installations of any size.
  • Do you provide ongoing maintenance for solar panels?
    Yes, we offer maintenance packages that include regular cleaning, inspection, and reapplication of protective coatings if necessary.
  • How often should solar panels be cleaned?
    We recommend professional cleaning at least twice a year or more frequently in areas with heavy pollution, bird activity, or extreme weather conditions.
  • Will the coating affect the panel’s energy performance?
    No, our coatings are designed to be transparent and do not interfere with the panel’s ability to absorb sunlight.
  • Why should I clean and coat my solar panels?
    Dirt, grime, and bird droppings can reduce the efficiency of your solar panels. Cleaning and applying a protective coating can maximise their energy output and longevity.
bottom of page